Privacy Policy
Your privacy matters. Here's how we protect your data.
Last updated: March 22, 2026
Introduction
Uuple ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
We comply with the General Data Protection Regulation (GDPR) and applicable Dutch data protection laws.
Data Controller
Uuple
Email: support@uuple.com
Information we collect
We collect several types of information to provide and improve our services:
Personal Information
Information you provide directly to us:
- Name and contact details
- Email address
- Company information
- Billing and payment information
Technical Information
Information collected automatically:
- IP address
- Browser type and version
- Device information
- Usage data and analytics
Business Data
Data processed through our platform:
- Files and documents you connect to our platform
- Safety policies you configure
- AI usage logs and audit trails
Legal basis for processing (GDPR)
We process your personal data based on the following legal grounds:
Performance of a contract
Processing necessary to provide our services under our Terms of Service.
Legitimate interests
Processing necessary for our legitimate interests, such as improving our services and preventing fraud.
Consent
Processing based on your explicit consent, such as for analytics cookies.
Legal obligation
Processing necessary to comply with legal obligations under EU or Dutch law.
How we use your information
We use the information we collect to:
- •Provide, maintain, and improve our services
- •Process your transactions and send related information
- •Send you technical notices and support messages
- •Respond to your comments and questions
- •Develop new features and services
- •Monitor and analyze trends and usage
- •Detect and prevent security incidents
- •Comply with legal obligations
How we share your information
We do not sell your personal data. We may share your data in the following circumstances:
Service providers
With trusted third parties who perform services on our behalf (Mollie for payment processing, Google Analytics for website analytics, Railway for hosting, Upstash for Redis databases, Mistral for AI models). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal requirements
When required by law or to respond to legal process.
Your data is never sold
We do not and will not sell your personal data to third parties. Your business data processed through our platform remains yours.
International data transfers
All data processed by Uuple is hosted within the European Union. We use EU-based infrastructure to ensure compliance with GDPR requirements.
If we ever need to transfer data outside the EU, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Data retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Retention periods:
- Account data: Retained for the duration of your account plus 3 years
- Analytics data: Retained for 14 months
- Usage logs: Retained for 12 months
- Legal obligations: Financial data retained for 7 years per Dutch law
Your rights (GDPR)
Under the GDPR, you have the following rights:
Right of access
Request a copy of your personal data
Right to rectification
Correct inaccurate data
Right to erasure
Request deletion of your data
Right to restrict processing
Limit how we use your data
Right to data portability
Receive your data in a structured format
Right to object
Object to certain processing activities
You also have the right to lodge a complaint with a supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.
Data security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
These measures include encryption, access controls, regular security assessments, and employee training.
Updates to this policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending you an email.
Contact us
For any privacy-related questions or to exercise your rights, please contact us:
Email: support@uuple.com
We will respond within 30 days as required by GDPR.